After sales service response, training, and maintenance commitment

Service philosophy: If customers are not satisfied, our service work is definitely not done well;The standard of our service work is that customers are moved.

Service tenet: Strive to meet customer needs and focus on creating the highest value for customers.

Service commitment: From vehicle to person, to handover in good condition, proactive service, three rounds of warranty assistance

Hotline tracking, training and guidance for lifelong maintenance, fast and efficient

1、Warranty: Our company provides one year of full warranty free service by providing warranty documents attached with the goods or warranty stickers directly attached to the back of the equipment.

• After our company's technical personnel preliminarily confirm that there is a quality issue with our company's products, the customer returns the products. If the final diagnosis is a product quality issue, our company will bear the round-trip shipping cost;

• After our company's technical personnel preliminarily confirm that there is a quality issue with our products, the customer returns the products. If it is ultimately diagnosed as a non product quality issue, our company will bear the shipping cost of returning the products to the customer.

• Products that are returned without confirmation from our technical and business personnel will not be borne by our company.

2、Maintenance: Implement lifelong paid maintenance services for sold products; After the expiration of the quality assurance period, we will provide free technical consultation on the product and offer genuine factory accessories at a discounted price.

3、Our company has established a complaint hotline:+86-13395223777, and we guarantee to respond to customer complaints and requests within 12 hours.

4、Personnel Training: The Service Department of Xuzhou Xinlu Intelligent Technology Co., Ltd. has a professional technical training department that can provide free on-site technical training for two operators for 5 working days.

5、Our company provides a 7-day local construction technical service for new car buyers.